SIPP Service Standards
Our aim is to provide the highest level of service which is always fair to our customers. This is based on the following service principles:
| Service standard | |
|---|---|
| New SIPP Business | |
| Processing new SIPP applications | 2 Days |
| Transfers | |
| Processing of transfer-in forms | 2 Days |
| Retirement & Death | |
| Processing & payment of tax free cash | 5 Days |
| Acknowledgement of a death | 2 Days |
| Anti money laundering of death beneficiaries | 2 Days |
| Payment of death benefits | 10 Days |
| Investments & Property | |
| Processing of mainstream investment purchase | 24 hours |
| Processing of mainstream investment sale | 24 hours |
| Evaluation of UK unquoted share application | 2 Days |
| Evaluation of exotic / esoteric investment application | 3 Days |
| Agreeing property purchase, in principle | 4 Days |
| Agreeing suitability of property valuations | 4 Days |
| Agreeing suitability of lending documentation | 4 Days |
| Confirming instructions to solicitors | 4 Days |
| Completing legal property documentation | 4 Days |
| Dealing with technical enquiries | 4 Days |
The Service Standards detailed above are based on IPS receiving all the correct documentation.
Please note that this is our usual practice and cannot always be met, especially if we are impeded by the actions of third parties.
We monitor our service standards on a monthly basis and our latest monthly monitoring report is available below.
